There was a time when answering the phone well meant hiring more people, training them, and hoping the right person was available during the busiest hours. Today, the rules of customer contact have changed. Small businesses can now use AI callers…
AI Callers in Hospitality: Hotels, Resorts, and Guest Services Re-imagined
If there is one industry where every detail matters, it is hospitality. Guests expect quick answers, seamless booking experiences, and flawless service from the moment they think about visiting a hotel or resort until long after they check out. The phone…
Can AI Really Replace Call Centers? Here’s the Truth
Call centers have always been the frontline of customer service. They are where customers turn when they need answers, want to place an order, or need help with an urgent issue. But as technology evolves, the role of traditional call centers…